Fairy Whisper Privacy Policy

Effective Date: 23 Nov 2024
Last Updated: 23 Nov 2024

At Fairy Whisper, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, shop with us, or engage with our social media platforms.

Information We Collect

Personal Information

Personal Information:

We may collect the following types of personal information when you interact with us:

Name, email address, phone number, and mailing address.
Payment information (processed securely by third-party payment providers).
Social media account details if you interact with us on platforms like Instagram or TikTok.

Non-Personal Information:

We also collect non-personal information, such as:

Browser type, device type, and operating system.
IP address, location data, and browsing behavior on our website.
Referral URLs and other analytics data.

How We Use Your Information

We use your information to:

Process orders and deliver products or services.
Communicate with you about your orders, updates, or promotional offers.
Improve our website, products, and services.
Respond to customer inquiries and provide support.
Customize and enhance your shopping experience.
Conduct marketing campaigns, including via email or social media.
Comply with legal and regulatory obligations.

Sharing Your Information

We may share your information with:

Service Providers: Trusted third parties who assist in payment processing, shipping, analytics, and email marketing.
Social Media Platforms: For promotional purposes, if you’ve engaged with our platforms.
Legal Authorities: When required to comply with laws, regulations, or legal proceedings.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. These include:

Essential Cookies: Necessary for website functionality.
Performance Cookies: For analytics and site performance tracking.
Marketing Cookies: To deliver relevant advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymise your data.

Security Measures

We implement technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no online transmission is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request the deletion of your personal data.
Objection: Restrict or object to certain data processing activities.
Data Portability: Request your data in a transferable format.

Third-Party Links

Our website may contain links to third-party websites (e.g., Shopee or Lazada). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children's Privacy

Our products are intended for purchase by adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, contact us, and we will promptly delete the data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The 'Last Updated' date at the top of this page indicates the most recent revisions.

Contact Us

If you have questions or concerns about shipping, reach out to us:

Via the Contact Us form or
Through our Instagram or TikTok platforms, depending on where you placed your order. We aim to respond within 24-48 hours during our operating hours:
Monday to Friday: 9 AM - 5 PM SGT.