logo
Fairy Whisper

Fairy Whisper Shipping Policy

Effective Date: 23 Nov 2024
Last Updated: 23 Nov 2024

At Fairy Whisper, we are committed to making your shopping experience as smooth and transparent as possible. Below are the details regarding our order processing, shipping, and delivery.

1. Order Processing

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • During peak periods (e.g., sales or promotions), processing times may extend to 3-4 business days.

You will receive a confirmation notification once your order is processed, followed by tracking details once your order ships. This information will be shared via email or social media, depending on how your order was placed.

2. Shipping Options & Delivery Times

  • Domestic Shipping (Singapore):
    • Standard Delivery:
      • Delivery time: 3-5 business days.
      • Cost: $5 for orders under $100.
      • Free shipping for orders over $100.
    • Express Delivery:
      • Delivery time: 1-2 business days.
      • Cost: $10 flat rate.
  • International Shipping:
    • Standard International Delivery:
      • Delivery time: 7-21 business days, depending on the destination.
      • Cost: Rates are calculated based on the destination.
    • Express International Delivery:
      • Delivery time: 3-10 business days, depending on the destination.
      • Cost: Rates and delivery estimates are calculated individually.

Note: Delivery times for international shipping are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and the chosen shipping method.

  • Free Standard Delivery: Available for orders over $100 within Singapore.

4. Tracking Your Order

  • Tracking details will be provided once your order ships.
  • If you placed your order via our website, you’ll receive tracking details via email.
  • If your order was placed via social media (Instagram or TikTok), tracking details will be shared via direct message on the respective platform.
  • If your tracking information is not updating, please allow 24-48 hours for it to reflect or contact us via the Contact Us form for assistance.

5. Duties, Taxes, & Customs

  • Domestic Orders (Singapore): No additional duties or taxes apply.
  • International Orders: Duties, taxes, and customs fees are determined by your destination country and are the responsibility of the customer.
    • Contact your local customs office for details regarding additional charges.
    • Please note that delays due to customs clearance are beyond our control.

6. Missed Deliveries & Incorrect Addresses

  • If a delivery attempt fails, the courier will leave a note or contact you for redelivery or collection instructions.
  • If an order is returned to us due to an incorrect address:
    • Additional shipping charges may apply to resend the package.
    • To update your shipping address, please contact us immediately via the Contact Us form before your order is dispatched.

7. Partial Shipments

  • In cases where your order contains multiple items and some are out of stock, we may ship your items in separate packages.
  • You will receive tracking details for each shipment, and no additional shipping fees will apply for split shipments.

8. Delivery Issues

  • Lost Packages: If your package is marked as delivered but hasn’t arrived, contact us via the Contact Us formor through the social media platform where the order was placed within 48 hours.
  • Damaged Packages: Send photos of the damaged package and its contents via the Contact Us form or direct message, and we will arrange a replacement or refund.

9. Express Delivery for Last-Minute Orders

We offer express delivery for urgent orders. Contact us via the Contact Us form or the social media platform where you placed your order to arrange this service. Additional fees may apply.

10. Self-Collection

Self-collection is currently not available, but we are working to introduce this option soon.

11. Returns & Exchanges

For full details, refer to our Returns Policy. Below is a summary:

  • Returns are accepted for unused, undamaged items in their original condition within 14 days of receipt.
  • Return shipping fees are the customer’s responsibility unless the item is defective or incorrect.
  • Items marked as final sale or used are not eligible for returns or exchanges.

12. International Shipping Notes

International shipping fees and delivery times vary by destination. If you need assistance, please contact us via the Contact Us form or the social media platform where you placed your order.

13. Important Note for Shopee & Lazada Purchases

Please note that items purchased through Shopee or Lazada are subject to the respective platform’s shipping, returns, and customer service policies. For platform-specific inquiries, refer to Shopee or Lazada’s customer support pages.

14. Contact Us

If you have questions or concerns about shipping, reach out to us:

  • Via the Contact Us form or
  • Through our Instagram or TikTok platforms, depending on where you placed your order. We aim to respond within 24-48 hours during our operating hours:
  • Monday to Friday: 9 AM - 5 PM SGT.

Scroll to Top