Fairy Whisper Returns & Exchanges Policy

Effective Date: 23 Nov 2024
Last Updated: 23 Nov 2024

At Fairy Whisper, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help. Please read our Returns & Exchanges Policy carefully for complete details.

Eligibility for Returns

We accept returns for the following conditions:

• The item is unused, undamaged, and in its original packaging with all tags attached.
• The return request is made within 14 days of receiving your order.

Non-Returnable Items:

• Items marked as final sale or purchased during special promotions.
• Used or damaged items.

Return Process

To initiate a return:

• Submit a Request: Contact us via the Contact Us form with your order number and reason for the return.
• Approval & Instructions: Once approved, you will receive instructions for returning the item.
• Return Shipping:
  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item:

1. Contact us via the Contact Us form within 48 hours of receipt.
2. Provide a photo of the item and your order number.
3. Once confirmed, we will offer a replacement or full refund, including shipping costs.

Exchanges

We accept exchanges for:

• Items that are unused, undamaged, and in their original condition.
• Requests made within 14 days of receipt.

Exchange Process:

• Contact us via the Contact Us form to request an exchange.
• Ship the item back following the return process outlined above.
• Once received and inspected, the replacement item will be shipped to you.

Refunds

Refunds will be processed under the following terms:

• Refunds are issued to the original payment method used for the purchase.
• Refund processing may take 7-10 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Returns for Gifts

If you wish to return or exchange an item received as a gift:

• Platform-Specific Returns: Items purchased through Shopee or Lazada are subject to the respective platform’s return and exchange policies. For platform-specific assistance, please contact their customer support directly.
• International Returns: For international orders, shipping fees for returns or exchanges are the customer’s responsibility, and additional customs fees may apply.

Contact Us

If you have questions or concerns about shipping, reach out to us:

• Via the Contact Us form or
• Through our Instagram or TikTok platforms, depending on where you placed your order. We aim to respond within 24-48 hours during our operating hours:
• Monday to Friday: 9 AM - 5 PM SGT.