Your Questions, Answered
Have a question? Browse our comprehensive FAQ to find the answers you need.
Products & Materials
What makes Fairy Whisper sleep suits unique?
Our sleep suits are crafted from ultra-soft, breathable bamboo fabric with thoughtful features like foldover mittens, two-way zippers, anti-slip footies, and snuggling calves to ensure comfort, safety, and practicality. Additionally, they are OEKO-TEX® certified and CPC compliant for your baby’s safety. Read more about our product features.
Are your products safe for sensitive skin?
Yes, our products are made with OEKO-TEX® Standard 100 certified bamboo fabric, ensuring they are free from harmful substances and safe for even the most sensitive skin.
Why should I choose bamboo?
Bamboo is sustainable, hypoallergenic, and incredibly soft, offering breathability, moisture-wicking properties, and temperature regulation for maximum comfort and health benefits.
Is bamboo soft & cooling?
Absolutely! Bamboo fabric is naturally soft and cooling, keeping your baby comfortable even in warm climates by wicking away moisture.
Is bamboo breathable & temperature regulating?
Yes, bamboo’s natural breathability and temperature-regulating properties ensure your baby stays cool in the heat and warm in cooler weather.
Is bamboo good for babies with sensitive skin and eczema?
Yes, bamboo is hypoallergenic, gentle on delicate skin, and resistant to bacteria, making it ideal for babies with eczema or sensitivities.
Is your bamboo clothing durable?
Yes, our bamboo clothing is designed to withstand repeated washing while maintaining its softness, shape, and quality.
Is bamboo a sustainable resource?
Bamboo is one of the most sustainable resources, as it grows rapidly, requires minimal water, and doesn’t need pesticides. Read more about why bamboo is one of the most eco-friendly materials.
Do your products contain any allergens or toxic ingredients?
No, all our products are free from allergens and harmful chemicals, ensuring the highest safety standards for your baby.
Are you OEKO-TEX®100 certified?
Yes, our products are OEKO-TEX® certified, guaranteeing they are free from harmful substances.
Are your products tested for safety and compliance?
Yes, all our products undergo rigorous safety testing and meet CPC compliance standards for children’s products.
How should I care for my Fairy Whisper clothing?
Hand wash with cold water and mild detergent. Avoid bleach or fabric softeners, and air dry. Read more about care instructions.
How do I choose the right size for clothing?
Refer to our sizing guide Size Chart to select the best fit. If your baby is between sizes, we recommend sizing up for longer use.
How can I find out about upcoming sales and promotions?
Sign up for our newsletter or follow us on Instagram and TikTok for updates on sales, promotions, and new arrivals. Visit our contact us page to sign up for newsletter and find our Social Media links.
Sizing & Fit
Do your sleep suits have room for growth?
Yes, our sleep suits feature snuggling calves and foldover mittens and footies, allowing them to accommodate growth and ensure longevity.
How do I choose the right size for clothing?
Use our sizing guide to find the perfect fit. If your baby is between sizes, we recommend sizing up.
Shipping & Tracking
How long does delivery take?
In Singapore, delivery takes 3-5 business days. International delivery times vary depending on the destination.
What is your return policy?
We accept returns for unused, undamaged products within 14 days of receipt.
Can I update my shipping address after my order is placed?
Yes, contact us immediately via our Contact Us form to update your address before the order is dispatched.
How quickly will my order be dispatched?
Orders are processed within 1-2 business days. Delays may occur during peak periods.
What are the shipping options, delivery times & prices in Singapore?
Standard delivery via SingPost costs $2, takes 3-5 business days, and is free for orders over $100. Express delivery options are available upon request.
What are the shipping options, delivery times & prices internationally?
International shipping times and costs vary depending on the destination. Contact us via our Contact Us form to inquire about international shipping options.
Will I have to pay additional duties and taxes on my order?
Duties and taxes depend on the country of delivery and are the responsibility of the customer.
What should I do if my tracking number isn't working?
Wait 24-48 hours for the tracking to update, or contact us via our Contact Us form for assistance.
What happens if I miss the delivery?
The courier will attempt redelivery or leave instructions for collection. Contact the carrier for more details.
Who do I contact if my delivery status shows as undeliverable or that the address cannot be found?
Please contact us via our Contact Us form with your order number for assistance.
I have not received my order but it’s marked as delivered, who do I contact?
Please contact us immediately via our Contact Us form with your order number so we can investigate the issue.
Do you provide express delivery for last-minute orders?
Yes, express delivery is available. Contact us via our Contact Us form to request this service.
Can I self-collect my order?
Currently, self-collection is not available.
Do you ship internationally?
Yes, international shipping is available. Please contact us via our Contact Us form for details.
Who can I contact for queries about my shipment?
For shipment inquiries, contact us via our Contact Us form with your order details.
How can I track my order?
You will receive a tracking number once your order is dispatched. Use it to monitor the shipment’s progress.
Why is my order only partially fulfilled?
Partial fulfillment may occur due to stock availability. Remaining items will be shipped separately, and you will receive tracking details for each shipment.
Returns & Exchanges
What is your return policy?
We accept returns on unused and undamaged products within 14 days of receipt. Items must be in their original condition with tags attached.
Is there a restocking fee for returns?
No, we do not charge a restocking fee. However, return shipping costs are the customer’s responsibility unless the item is defective.
What are your non-returnable items?
Final sale items and products that have been used or damaged are not eligible for returns.
I’ve received an incorrect order, how do I get the correct item?
Contact us via our Contact Us form with your order number. We’ll resolve the issue promptly.
How do I return a defective item?
If your item is defective, contact us via our Contact Us form with a photo of the defect and your order number. We will offer a replacement or refund.
Can I exchange my item for a different size?
Yes, exchanges for a different size are accepted. Contact us within 14 days to initiate the process.
How do I initiate a return or exchange?
Contact us via our Contact Us form with your order details and reason for the return or exchange. We’ll guide you through the process.
Can I return or exchange items I have received as a gift?
Yes, gift items can be returned for store credit or exchanged, provided you have proof of purchase.
What is the timeframe for returning an item?
Returns must be initiated within 14 days of receiving your order.
In what condition must the item be for it to be returnable?
Items must be unused, undamaged, and in their original packaging with all tags attached.
How long does it take to receive a refund back to my payment method?
Refunds are processed within 7-10 business days after we receive your returned item.
How do I return or exchange an item purchased from your stockist partner?
Returns and exchanges for stockist purchases must be processed directly through the stockist according to their policies.
Order Changes
I’ve made an error in my shipping address, how can I update it?
Contact us immediately via our Contact Us form with your order number and correct address. Changes can only be made before the order is dispatched.
Is it possible to add or remove items from my order?
Once an order is placed, items cannot be added. For item removal, contact us immediately, and we will try to accommodate your request before processing.
Sustainability & Certifications
What is your approach to sustainability and ethical sourcing?
We prioritize eco-friendly materials like bamboo fabric, sustainable packaging, and ethical manufacturing practices with BSCI-certified suppliers. Read more about our sustainability approach.
Do your products contain any allergens or toxic ingredients?
No, our products are free from allergens, toxic ingredients, and harmful chemicals, ensuring they are safe for babies.
Are you OEKO-TEX®100 certified?
Yes, our products fabrics are certified under OEKO-TEX® Standard 100, guaranteeing they are free from harmful substances.
What certifications do your products have?
Our products are OEKO-TEX® Standard 100 certified, CPC certified for children’s safety compliance, and made with BSCI-certified suppliers for ethical production.
Corporate & Stockists
Do you offer discounts for corporate orders?
Yes, we provide discounts for bulk and corporate orders. Contact us via our Partnership form for more information.
Can we personalise your items with our corporate logo?
While we currently do not offer direct personalization services, we are happy to discuss potential customization options based on your needs. Please contact us via our Partnership form for more information.
Who can I contact for more information about corporate gifting?
Contact us via our Partnership form to learn more about corporate gifting options and discounts.
Do you have minimum order quantities (MOQs) for corporate gifting or bulk orders?
Yes, MOQs apply to corporate and bulk orders. Contact us for specific details via our Partnership form.
Can you support international corporate gifting?
Yes, we support international shipping for corporate gifts. Additional fees and delivery times may apply.
Where can I shop your products in person?
Currently, Fairy Whisper products are available online. Stay tuned for updates on stockist locations.
How do I return or exchange an item purchased from your stockist partner?
Returns or exchanges for items purchased from stockists must be handled directly through the stockist following their policies.
How can I become a stockist partner?
Contact us via our Partnership form to discuss partnership opportunities and stockist details.
Feedback & Support
Who can I contact for a general question I cannot find on the website?
For general inquiries, send us inquiry via Contact Us form or send us a DM on Instagram or TikTok.
How quickly do you answer queries?
We aim to respond to all queries within 24-48 hours.
What hours are you available to answer queries?
Our customer support is available Monday to Friday, 9 AM to 5 PM SGT.
How can I leave feedback about my experience or a product?
Contact us via our Contact Us form or leave a review on our social media channels. You feedback means the world to us.
Important Note: Please note that for items purchased through Shopee or Lazada, some of the policies and procedures mentioned above may differ and will follow the specific policies of these platforms. For platform-specific inquiries, please refer directly to Shopee or Lazada’s customer service pages or contact their support teams.